Last Updated: 12.06.2025
Welcome to Unique Woods. These Terms and Conditions (“Terms”) govern your use of our website https://www.uniquewood.in, including any purchases made through our e-commerce platform, and the use of our interior design and furniture services. By accessing our website or engaging with us, you agree to be bound by these Terms. Please read them carefully.
1. Company Details
Trade Name / Brand Name: Unique Woods
A Unit of Legal Entity Name: Unique Woods Fabrications Industries Private Limited
Address: Shilpangan Industrial Estate, SDF-2, Unit 2403, 3rd Floor, LB-1, Sector 3, Salt Lake, Kolkata, West Bengal, India
GSTIN: 19AABCU2820L1Z7
CIN: U36100WB2011PTC160717
Email: [email protected]
Phone: 9697999926
2. Eligibility
You must be at least 18 years of age and legally capable of entering into binding contracts under the Indian Contract Act, 1872 to use our services or purchase products from our online store.
3. Scope of Services and Products
We offer:
- Modular Kitchens, Modular Furniture, and Custom Interior Design Services
- On-site execution (civil, plumbing, electrical, painting, etc.)
- Online sale of furniture, décor items, modular components, hardware, and accessories
4. Website Usage
You agree not to:
- Use the website for illegal purposes
- Post or transmit any material which is threatening, defamatory, obscene, or otherwise objectionable
- Violate intellectual property rights of Unique Woods or any third party
We reserve the right to restrict access, refuse service, terminate accounts, or cancel orders at our sole discretion.
5. Product Orders (E-Commerce)
a) Order Acceptance
- Orders are accepted only after full or partial payment is successfully processed.
- We reserve the right to cancel any order due to pricing errors, stock unavailability, or suspected fraudulent activity.
b) Pricing and Taxes
- All prices are in Indian Rupees (INR) and inclusive of applicable GST unless specified.
- Shipping charges, if any, are shown at checkout.
c) Shipping & Delivery
- We ship to all serviceable pin codes in Kolkata
- Estimated delivery timelines are shown at checkout but may vary based on location and availability.
- We are not liable for delays caused by courier agencies or force majeure events.
d) Order Cancellations
- Orders can be cancelled only within 24 hours of placing the order.
- Once shipped, the order is non-cancellable.
- Custom-made products (e.g., modular kitchen panels, custom wardrobes) cannot be cancelled or returned.
e) Returns and Refunds
- Returns are accepted only in case of damaged or defective products, reported within 24 hours of delivery with supporting images.
- Refunds are initiated within 7–10 working days after inspection and acceptance.
- No returns accepted for made-to-order or assembled items.
6. Interior Projects – Booking and Execution
- Project begins only after receiving a confirmed order and advance payment.
- Changes in scope after final design approval may incur additional charges and timeline extensions.
- Site readiness (civil work, electrical points, etc.) is the client’s responsibility unless included in our scope.
- After a project is complete, the customer agrees that Unique Woods may use the pictures or videos of the completed site / project / product on its website, social media pages and advertisements without any restrictions or objections from the customer.
7. Payment Terms
- We accept payments via UPI, Debit/Credit Cards, Net Banking, Wallets, and Bank Transfers.
- For interior services, payment is milestone-based unless otherwise agreed in writing.
- Payment delays may result in delivery or installation delays.
8. Warranties
a) Online Products:
- Products carry manufacturer warranty as specified on the product page.
- Warranty claims must be made directly to the brand/manufacturer wherever applicable.
b) Interior Services:
- We offer a 1-year warranty on workmanship of modular furniture and kitchens.
- Damages due to negligence, mishandling, pests, breakage, external factors etc are not covered.
9. Intellectual Property Rights
All content on the website including images, designs, logos, layouts, and product visuals are the intellectual property of Unique Woods and protected under the Copyright Act, 1957. You may not copy, reproduce, or redistribute any part of the website without our written consent.
10. Privacy and Data Security
- Your personal information is handled in accordance with our [Privacy Policy].
- All payments are processed via secure and encrypted payment gateways compliant with RBI guidelines.
- We do not store credit card/debit card details.
11. Limitation of Liability
Unique Woods shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to:
- Loss of data or profits
- Delay in delivery
- Site conditions not disclosed at the time of booking
Our maximum liability for any product or service shall not exceed the total amount paid by you.
12. Force Majeure
We are not liable for non-performance or delays caused by events beyond our control, including but not limited to:
- Natural disasters
- Strikes
- Government restrictions
- Supply chain disruptions
- Pandemics
13. Dispute Resolution
- Disputes will first be attempted to resolve amicably.
- Failing which, disputes shall be settled by arbitration under the Arbitration and Conciliation Act, 1996. Arbitrator shall be appointed by Unique Woods Fabrications Industries Private Limited.
- Jurisdiction: Courts in Kolkata, West Bengal shall have exclusive jurisdiction.
14. Amendments
We reserve the right to amend or update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes your acceptance of the revised terms.
15. Contact Us
For any questions, disputes, or concerns regarding these Terms, please contact us:
Unique Woods
Email: [email protected]
Phone: 96-97-9999-26
Address: Shilpangan Industrial Estate, Unit 2403, 3rd Floor, LB-1, Sector 3, Salt Lake, Kolkata 700098
Thank you for trusting Unique Woods – Your partner for elegant interiors and premium furniture.